A. Your email address has not changed.

Q. How do I change my password?

A. Log in to https://fsemail.vccs.edu and go to Options, and use the Change Password function.  This will update your password only in your Faculty/Staff email account. This password is not tied to my.vccs.edu, Blackboard, SIS, or Mirapoint Student Email.

Q. I forgot my password, what do I do?

A. Call your local college helpdesk.

Q. How do I set up my Outlook or Eudora client connect to the new system?

A. See Outlook and Eudora setup instructions.

Q. What browsers can I use for web access?

A. Mirapoint supports:

Netscape v. 7.1 and up (Windows)
Internet Explorer v. 6.0 and up (Windows)
Firefox v. 1.0 and up (Windows)
Safari v. 1.2 and up (Macintosh)

AOL's browser is not supported.

There are known compatibility issues with the AOL browser and several of our VCCS applications.  If your ISP is AOL, connect as usual, then minimize (do not close) the AOL browser and start up Internet Explorer.  Do all your VCCS work from the IE browser.

Q. What operating systems are supported for web access?

A. Four operating systems are supported.

MS Vista
MS Windows XP (with most recent service pack)
MS Windows 200 (with most recent service pack)
Apple MacOS 10 (most recent release)

Q. How big is my mailbox?

A. 50 megabytes.

Q. What is the maximum message size?

A. 15 megabytes.

Q. How long is my email kept on the system?

A. Email is kept until you download it to a client. If you elect to use web access only, it is kept until you delete it yourself.

Q. How long is my mailbox kept active on the system?

A. Your mailbox remains active until your college submits a delete request.

Q. I need to send a really big attachment and the system says the message is too large.  What do I do?

A. Go to either www.yousendit.com or www.dropload.com and you can use these free facilities to send really big files.

Q. Is it possible to have my email automatically forwarded to my private email address?

A. Yes, forwarding can be configured in the new email system by going to Options, Forwarding.  Users should be aware that forwarding is inherently unreliable do to the stringent filtering done by many ISPs to remove Spam.  It is recommended that users who choose to have their email forwarded also check the box “Keep a copy of each forwarded message” and check their VCCS mail regularly via the web interface.