VCCS ITS Hours of Operation

 
 

See Maintenance Windows for Critical Systems

See Mainframe Services Schedule

Client Services*

 Monday through Friday 7:30am - 6:00pm
Client Services Technicians on site.

Application Support
Center

 Monday through Friday 8:30am - 5:30pm

Richmond Network
Operations Center
(Featherstone)

 Monday through Friday 8:30am - 5:30pm
Network Support Technicians on site.

* Calls received outside of staffed hours on weeknights and on weekends will be forwarded to a cell phone carried by an on-call staff member.  
 


ITS Emergency Operation Guidelines

(college closings due to severe weather, local emergency, etc.)

In the event that agency closing(s) affect site(s) where ITS staff and services are housed,  coverage will be provided by a skeletal staff at each ITS location. Staff will remain if any colleges are open unless conditions deteriorate to the point that it becomes unreasonable or unsafe for them to remain. Client Services will continue to be the central point of contact.   (During inclement weather, Client Services will be staffed from 8:00 AM to 5:00 PM by a skeletal crew.)  Should Client Services be forced to evacuate, calls will be forwarded to the CS cel phone.  If an ITS center has to be closed, equipment will be left up to operate in unattended mode if at all possible, and barring power or telecommunications outages beyond our control.

 

Holidays Observed by VCCS System Office and ITS
  2007
New Year's Day Jan. 1, (2007)
Memorial Day May 28
Independence Day July 4
Labor Day Sep. 3
in lieu of Lee/Jackson Day Nov. 21 
Thanksgiving Nov. 22
Day after Thanksgiving Nov. 23
extra 4 hours granted by Governor Dec. 20
in lieu of Martin Luther King Jr. Day Dec. 21
extra day granted by Governor Dec. 24
Christmas Day Dec. 25
in lieu of President's Day Dec. 26
in lieu of Columbus Day Dec. 27
in lieu of Veteran's Day Dec. 28
extra day granted by Governor Dec. 31
  2008
New Year's Day Jan. 1 (Tue, 2008)
Memorial Day May 26 (Mon)
Independence Day July 4 (Fri)
Labor Day Sep. 1 (Mon)
extra 4 hours granted by Governor Nov. 25 (Tue)
in lieu of Lee/Jackson Day Nov. 26 (Wed)
Thanksgiving Day Nov. 27 (Thu)
Day after Thanksgiving Nov. 28 (Fri)
extra 4 hours granted by Governor Dec. 23 (Tue)
in lieu of Martin Luther King Jr. Day Dec. 24 (Wed)
Christmas Day Dec. 25 (Thu)
extra day granted by Governor Dec. 26 (Fri)
in lieu of President's Day Dec. 29 (Mon)
in lieu of Columbus Day Dec. 30 (Tue)
in lieu of Veteran's Day Dec. 31 (Wed)
New Year's Day Jan. 1 (Thu, 2009)

See 2008 EServices and standard State Holiday/Payday schedule