Several colleges have reported errors when processing Web credit card payment refunds. A portion of refunds generated do not contain information in the "Request ID" field, causing a refund decline when submitting to CyberSource. We are currently working on the problem with Ciber consultants, and have opened a case with PeopleSoft's Global Support Center.

 

Please refrain from processing Web credit card refunds until we isolate and resolve the problem.

 

If you have any questions or concerns, please contact me at your convenience.

 

Regards,

 

Jeff Mitchell